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Garments

Paradiso

If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.

Client Services is available Monday to Friday between 9:30am - 6:00pm AEST.

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Sometimes it’s easier to speak to someone.

Client Services is available Monday to Friday between 9:30am - 6:00pm AEST
on +61 (02) 9331 1123.

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Need help? Please email us at info@venroy.com.au and we’ll get back to you shortly.

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Customer Service

+612 9331 1123

info@venroy.com.au

Is my credit card information secure?

How do I know what size I am?

How will I know you received my order and when will payment be deducted?

I forgot my password. How do I access my account?

How can I pay for things?

What buy now, pay later options do you offer?

Do you have any stockists?

Do you ship internationally?

Will I be charged taxes and duties?

How do I use my gift card?

Can I use my store credit online?

Can I reserve stock in the store?

If an item is out of stock, how can I be notified if it's restocked?

How long do I have to collect my Click & Collect order?

What if I cannot collect my Click & Collect order in 14 days?

Will you or do you run Black Friday sales or campaigns?

I want to return a gift, can I do this?

Can I change or amend my order once it's been placed?

What do I do if I receive the incorrect or faulty item?

My order was returned to sender, what do I do?

Can I return or exchange my online order in store?

How can I track my order?

When will you restock an item that’s sold out?

How do I wash my Venroy garments?

How do I care for my swimwear?

My knitwear has lost its shape, what do I do?

How do I store my knitwear and linen t-shirts?

I've unsealed my fragrance, but now I'm having second thoughts - can I initiate a return?

I’ve received my order and my fragrance is damaged - what do I do?

What is the best way to return my fragrance?

I received Paradiso as a gift, it's unopened. Can I return it?

Customer Service