For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

The easiest way to find out is with our Size Chart, available on all online product listings. If you’re still unsure, or if you have any questions, please feel free to email us atinfo@venroy.com.au.

Once you’ve selected your preferred payment option and confirmed checkout you’ll be charged immediately. You’ll also receive an order confirmation email.

Don’t worry, it happens to the best of us. Click the ‘Forgot my password’ link below the login form, follow the prompts, and you'll be back in no time.

We accept the following methods of payment:

AfterPay
Shop Pay
Visa
Mastercard
American Express
Paypal
Klarna

We also support over 100+ payment options internationally simply enter your shipping and billing information and depending on your destination, payment types will be available to you through our International partner, Global-e.

We offer Afterpay and Klarna. Through our Global fulfilment partner we also offer over 100+ payments which includes local buy-now-pay-later services. Please contact our customer care team at info@venroy.com if you have any other questions.

No. Venroy clothing is available exclusively online through our website and in our physical stores located in Sydney, Brisbane, Melbourne, Australia and Capri, Italy.

All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia. Please visit our shipping page for further information.

If you do not live in Australia, please be aware of any import duties and taxes that may be charged on deliveries to your country. Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.

• All digital gift cards are valid in-store and online for 3 years. Gift cards are only available to purchase in Australia.
• To use online, visit www.venroy.com.au and proceed to check out, once you have entered your contact details, you will have the option to add your gift card code.
• To use in-store, please provide your email confirmation to redeem.
• Gift cards can be purchased online or at any of our Australian stores located in Paddington, Bondi, Mosman, Brisbane, Melbourne and Byron Bay.
• Please be advised that gift cards are non-redeemable for cash.

Yes, please email our customer care team at info@venroy.com.au to convert your store credit for online use.

Of course, please contact our stores directly, they will be able to confirm stock for you.

Simply, go to the item you wish to purchase, select the colour and size and if the product is out of stock, there will be an option to register your interest below.

We will hold your Click & Collect order for 14 days from the date it is ready for collection. Unfortunately, we cannot extend this timeframe. Please ensure you collect your order on time or contact Customer Care at info@venroy.com.au or call +612 9331 1123 to see if we can assist.

If your order is not collected within 14 days of the collection date, it will no longer be available for collection. You will receive an email confirming that we have cancelled your order and provide you with a refund.

Venroy is built on an ever-lasting wardrobe. Our product is purposeful and our designs are made to last. We pride ourselves on the quality of our products and see it as our responsibility to create items that are re-worn and enjoyed well after seasonal trends are buried. As an intentional lifestyle brand, it does not align with our values to participate in Black Friday sales periods. We believe that sales and discounting are key drivers of mindless consumption and we prefer not to entice customers into purchasing unnecessary goods. We encourage you to explore our range of products created with purpose and intention, either online or in-store.

We accept returns of gifted products within our return window, provided they are unworn and the tags intact. Submit your return via our Returns Portal by entering the order number and email associated with the original purchase. If you do not have the required order information, please follow the prompts on our gift return and exchange portal and a representative from our customer care team will be in touch. If you do not have the information above, please follow the prompts on our return portal or call us at +61 (2) 9331 1123 or email info@venroy.com.au.

We produce all of our garments in limited runs. Generally, this means once a product is sold out it will not be replaced. However, we do replenish a core selection of styles each season. Please feel free to get in touch about any product at info@venroy.com.au.

Special fabrics require special care. Generally, we recommend gentle machine washing in cold water and hanging to air dry; machine drying will likely cause items to shrink. Precise care instructions are attached to each garment. For more information, view our Product Care page.

Cold hand wash in mild detergent to remove salt or chlorine from the garment.

Our knitwear is made of delicate yarn and requires care when laundering. The knit construction may give when worn, however, once washed it will return to its original shape. We recommend easing the garment back to its original shape while wet. You may also use a gentle iron to ease the garment back into the correct shape.

We recommend folding knitwear and linen jersey garments to store and avoid hanging.

Unfortunately, we are unable to accept returns of any fragrance purchased from Venroy. If we receive unsealed items, it will be returned to you. You will be notified by our team once your item has been returned to you.

Your purchase should always reach you in perfect condition. In the odd chance your fragrance is damaged on arrival, please contact our Customer Care team within 7 days of delivery.

We will not accept any returns of fragrance at Venroy. Please refer to our terms and conditions and returns policy.

Unfortunately, we are unable to accept returns of any fragrance purchased from Venroy. If we receive unsealed items, it will be returned to you. You will be notified by our team once your item has been returned to you.

If you notice something is incorrect with your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however, we are unable to make any changes once your order has been dispatched.

What do I do if I receive the incorrect or faulty item?

Faulty items - Please email us your order number/receipt and a photo of the fault, and our customer care team will assist with the matter.

Please email our customer care team and we will arrange a redelivery at our earliest convenience.

We offer in-store exchanges and refunds on online orders. Our staff can provide an exchange or store credit on the spot or can accept your product as a return and notify the head office team to refund the online payment for you. Returns must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.

Once your order is dispatched, you will receive an email that will include your tracking number. This will allow you to track your order via the Australia Post website.