FAQ

We accept AfterPay, Shop Pay, Visa, Mastercard, American Express, PayPal and Klarna.

Internationally we support over 100 payment options through our partner Global-e. Enter your shipping and billing details at checkout and the options available in your country will be shown to you

AfterPay and Klarna in Australia. Internationally, local buy now, pay later services are offered through Global-e, where available in your country.

If you have any questions, please contact our Client Experience team at info@venroy.com.au.

For security reasons we never store your credit card information. All orders are processed via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

You'll be charged immediately after you select your payment option and confirm checkout. An order confirmation email is sent to you at the same time.

If you haven't received it within a few minutes, it's worth checking your junk folder. Our Client Experience team is always happy to help at info@venroy.com.au.

Please contact us as soon as possible and we'll do our best to help. Once an order has been dispatched, we are unable to make any changes.

Click the "Forgot my password" link below the login form and follow the prompts.

Digital gift cards are valid in-store and online for 3 years, and can be purchased in Australia only.

To use online, proceed to checkout and you'll have the option to add your gift card code once you've entered your contact details. To use in-store, present your email confirmation to redeem.

Gift cards can be purchased online or at any of our Australian stores: Armadale, Bondi, Brisbane, Byron Bay, Mosman, Noosa, Sorrento and The Intersection. See our Stores page for addresses and opening hours.

Gift cards are non-redeemable for cash.

Yes. Please email our Client Experience team at info@venroy.com.au and we'll convert your store credit for online use.

Our dispatch team operates Monday to Friday, excluding public holidays.

Orders placed before 10:00am AEST are dispatched the same business day. Orders placed after this time are dispatched the following business day.

Full delivery options, timeframes and fees are listed on our Shipping page.

Once we dispatch your order, you'll receive an email with your tracking number.

Australian orders: track your parcel via the Australia Post website.

International orders: your dispatch confirmation will include your Global-e order number. Track your order any time via the Global-e Portal.

If you haven't received your tracking details within a few days of ordering, please check your junk folder or contact us at info@venroy.com.au and we'll follow it up.

Click & Collect is available at our Australian stores. We'll hold your order for 14 days from the date it is ready for collection, and unfortunately we cannot extend this timeframe.

If your order is not collected within 14 days, it will no longer be available, and you'll receive an email confirming the cancellation and refund.

If you need assistance, please contact our Client Experience team at info@venroy.com.au or call +61 489 264 632.

Please email our Client Experience team at info@venroy.com.au and we'll arrange a redelivery at the earliest opportunity.

Yes. All orders ship from Sydney, Australia with DHL Express. We currently ship to all countries except Russia.

Delivery timeframes and fees vary by destination. Please see our Shipping page for a country-by-country breakdown.

Transit times range from 1 to 8 business days, depending on your destination, beginning from dispatch rather than from when your order is placed.

Country-specific timeframes are listed on our Shipping page.

Yes, to selected countries. Free express shipping applies once your order reaches the qualifying amount for your destination, which is listed on our Shipping page.

For all other destinations, shipping is calculated at checkout.

For most destinations, duties and taxes are included in the price you pay at checkout, so there is nothing further to pay on delivery.

A small number of destinations are handled differently. Please check your country on our Shipping page before ordering.

Prices are displayed and charged in your local currency based on your shipping destination. Your currency is set automatically and can be changed at any time.

Your dispatch confirmation email will include your Global-e order number. Track your order any time via the Global-e Portal.

Returns follow the same policy as Australian orders. Items must be received by Venroy within 14 days of delivery, in their original condition with all tags intact, unwashed and unworn.

Please submit your return via our International Returns Portal. A pre-paid DHL label will be emailed to you, and return postage is charged at a flat rate based on your country and deducted from your refund.

For exchanges, please contact our client experience team at info@venroy.com.au and we'll arrange this for you.

Please submit your return through the portal for your region:

• Australian orders: Australian Returns Portal
• International orders: International Returns Portal

For Australian orders, a pre-paid returns label is issued at a flat rate of $12.00, charged when your return is processed. You're also welcome to use your own label and return to our Homebush warehouse.

For international orders, a pre-paid DHL label is emailed to you. Return postage is charged at a flat rate based on your country and deducted from your refund. Rates are listed on our Shipping page.

Full instructions are on our Returns page.

Items must be received by Venroy within 14 days of delivery, in their original condition with all tags intact, unwashed and unworn.

Return postage is covered by Venroy only where an item is faulty. Returns for change of mind are at your own cost.

Yes. We offer exchanges on full-priced items submitted within 14 days of delivery.

For Australian orders, we recommend an instant exchange for in-demand styles. Select "instant exchange" in the returns portal and your new item is secured straight away. A temporary hold for the cost of the new product is placed on your card, and charged in full if the original item isn't returned within the 14-day window. Standard exchanges cannot hold stock, so your size may sell out while your return is in transit.

For international orders, please contact our Client Experience team at info@venroy.com.au and we'll arrange your exchange.

Please email your order number and a photo of the fault to info@venroy.com.au. Our Client Experience team will take care of it from there.

Online purchases can be returned or exchanged at our Australian stores, following the same return policy. Our team can offer an exchange or store credit on the spot, or accept your return and arrange a refund to your original payment method.

Items must be in their original condition with all tags intact, unwashed and unworn, within 14 days of delivery.

We accept returns of gifted products within our return window, provided they are unworn with tags intact.

Submit your return via our Returns Portal, select "Returning a gift?" and follow the prompts.

If you need any assistance, please call us on +61 489 264 632 or email info@venroy.com.au.

A few exceptions apply:

• Swimwear: please wear undergarments when trying on and do not remove the sanitary protective film. Returns cannot be accepted once the film has been removed, or if the garment has been worn or soiled.
• Eyewear: we are unable to accept returns or exchanges on Oliver Peoples eyewear.
• Footwear: please try on all footwear on a soft carpeted surface. Returns cannot be accepted if the product is scuffed or the original shoe box is damaged.
• Fragrance: returns and exchanges on Paradiso cannot be accepted unless the product is faulty.
• Gift cards: non-redeemable for cash and not eligible for return.
• Sale items: all sale items purchased online are final sale and cannot be returned, exchanged or refunded unless faulty.

Our Size Chart is available on every product listing and is the easiest place to start.

If you're between sizes or unsure, our Client Experience team is happy to advise at info@venroy.com.au.

Many of our styles are restocked, though some pieces are produced in limited runs and won't return once they sell out.

The best way to stay across it is to register your interest on the product page. Select your colour and size, and we'll notify you if we receive a restock or a return in your size.

If you'd like to know more about restock dates for a particular piece, our Client Experience team is happy to help at info@venroy.com.au.

Of course. Please contact your preferred store directly and our team will confirm availability and hold the piece for you.

Care varies by fabric, so the tag on each garment is always the place to start. A number of our pieces are dry clean only, and following that guidance is the best way to keep them looking as they should.

Where a garment is machine washable, we recommend a gentle wash in cold water and hanging to air dry. Machine drying will likely cause items to shrink.

For more detail, see our Product Care page.

Cold hand wash in a mild detergent to remove salt or chlorine. Precise care instructions can be found on the tag of the garment and on the product page.

Our knitwear is made of delicate yarn and the construction may give a little as you wear it. Once washed, it will return to its original shape.

We recommend easing the garment back into shape while wet. A gentle iron can also help.

Fold knitwear and linen jersey to store rather than hanging, which helps them hold their shape.

We are unable to accept returns or exchanges on fragrance, whether purchased for yourself or received as a gift, and regardless of whether the item has been unsealed. Any fragrance received as a return will be sent back to you, and our team will let you know once it's on its way.

If your fragrance arrives faulty or damaged, please contact our Client Experience team at info@venroy.com.au.

Your purchase should always reach you in perfect condition. In the rare instance your fragrance is damaged on arrival, please contact our Client Experience team at info@venroy.com.au within 7 days of delivery.

Venroy is available exclusively through our own channels. You'll find our full range online and in our stores across Australia, with seasonal stores in the United States and Italy.

Visit our Stores page for locations and opening hours.

Venroy is built on an ever-lasting wardrobe. Our product is purposeful and our designs are made to last. We pride ourselves on the quality of our products and see it as our responsibility to create items that are re-worn and enjoyed well after seasonal trends are buried.

As an intentional lifestyle brand, it does not align with our values to participate in Black Friday. We believe sales and discounting are key drivers of mindless consumption, and we prefer not to entice customers into purchasing unnecessary goods.

We encourage you to explore our range of products created with purpose and intention, either online or in-store.