Shipping and Delivery
All orders are shipped from our warehouse in Homebush, NSW, Australia.
<ul>
<li>Orders placed before 10:00 am AEDT (Monday to Friday) are dispatched on the same day, and in peak trade, an additional 2-3 business days.</li>
<li>Orders placed after 10:00 am AEDT (Monday to Friday) are dispatched the following business day, and in peak trade, an additional 2-3 business days.</li>
<li>Once your order is received you’ll be notified by email.</li>
<li>We’ll notify you and provide tracking information when your order is dispatched.</li>
<li>We recommend using the <a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/">Aus Post Calculator</a> for a more specific ETA in domestic locations.</li>
<li>For orders sent to WA, we recommend Express Shipping to avoid delays. For updated Australia Post shipping times for WA please see the <a href="https://auspost.com.au/service-updates/domestic-delivery-times">Australia Post Domestic Delivery Times </a>page.</li>
</ul>
Same-Day Delivery
<ul>
<li>Orders must be placed before 11:00 am AEST.</li>
<li>Same-day delivery is available for selected postcodes in Sydney, Melbourne, and Brisbane.</li>
<li>If available to your postcode, the option will display at checkout.</li>
<li>Delivery is before 6:00 pm.</li>
<li>Prices start at $15 and are subject to your postcode which will be calculated at checkout.</li>
<li>The option will display at checkout if same-day delivery is available to your postcode.</li>
<li>Same-day delivery is not available on weekends and public holidays.</li>
<li>Please make sure you are available to receive your order as we are unable to leave it unattended or at a locker box. There will be an additional charge for redelivery.</li>
</ul>
3hr Delivery
<ul>
<li>Orders must be placed before 2:00 pm AEST.</li>
<li>3-hour delivery is available for selected postcodes in Sydney, Melbourne, and Brisbane.</li>
<li>If available to your postcode, the option will display at checkout.</li>
<li>Delivery is within a 3-hour window starting from 12pm AEST</li>
<li>3-hour delivery is not available on public holidays or weekends.</li>
<li>Prices start at $20 and are subject to your postcode which will be calculated at checkout.</li>
<li>Please make sure you are available to receive your order as we are unable to leave it unattended or at a locker box. There will be an additional charge for redelivery.</li>
</ul>

If your order is eligible for Click &amp; Collect, the option will be displayed at the first stage of checkout.
<ul>
<li>Orders placed before 4:00 pm can be picked up on the same day. Orders placed after 4:00 pm can be picked up the following day. You’ll be contacted via email when your order is ready for pickup. You can collect your order at <a href="/about/stores">your preferred Venroy store.</a></li>
<li>For Click and Collect orders, our store staff will be in touch once your order is ready for collection.</li>
<li>We will hold your Click &amp; Collect order for 14 days from the date it is ready for collection. Unfortunately, we cannot extend this timeframe. Please ensure you collect your order on time or contact Customer Care at <a href="mailto:info@venroy.com.au" target="_blank" rel="noopener">info@venroy.com.au</a> or call +612 9331 1123 to see if we can assist.</li>
</ul>

<ul>
<li>Paradiso orders are dispatched from Sydney via Australia Post Standard or DHL Express.</li>
<li>Individual purchases of Paradiso samples (2.5ml) will be shipped via DHL Express at a flat rate of $5 or via Australia Post Standard for $12.</li>
<li>Once your order is received you’ll be notified by email.</li>
<li>We’ll also notify you and provide tracking information when your order is dispatched.</li>
<li>Orders including Venroy ready-to-wear and Paradiso could be split, you will receive tracking information when your order is dispatched.</li>
<li>Paradiso is available via click &amp; collect at <a href="/about/stores">your preferred Venroy store</a> and Same-Day Delivery.</li>
</ul>

<ul>
<li dir="ltr" role="presentation">All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia, at a flat delivery fee.</li>
<li dir="ltr" role="presentation">If you do not live in Australia, please be aware of any import duties and taxes that may be charged on delivery to your country.</li>
<li dir="ltr" role="presentation">Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported.</li>
<li dir="ltr" role="presentation">These charges depend on your country’s import legislation and will not be covered by Venroy.</li>
</ul>

Shipping &amp; Delivery 
<ul>
<li style="font-weight: 400;" aria-level="1">All orders are shipped from our warehouse in Sydney, Australia via DHL.</li>
</ul>
<ul>
<li style="font-weight: 400;" aria-level="1">Orders placed before 10:00 a.m. AEST (Monday to Friday) are dispatched on the same day.</li>
</ul>
<ul>
<li style="font-weight: 400;" aria-level="1">Orders placed after 10:00 a.m. AEST (Monday to Friday) are dispatched the following business day.</li>
</ul>
<ul>
<li style="font-weight: 400;" aria-level="1">Please refer to the international shipping &amp; returns table above for information regarding country-specific shipping fees.</li>
<li style="font-weight: 400;" aria-level="1">All purchase receipts are sent to your email once your order has been processed and paid for. A confirmation email will also be sent once your order has been shipped, containing your Global-e order number. Please use the <a href="https://web.global-e.com/Order/Track/gsBwX">Global-e Porta</a>l to track your order.</li>
<li style="font-weight: 400;" aria-level="1">Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.</li>
<li style="font-weight: 400;" aria-level="1">You can track your order <a href="https://web.global-e.com/Order/Track/gsBwX">here.</a></li>
<li>During peak promotional periods, please allow 3+ business days for order dispatch.</li>
</ul>
Rest of world &#8211; International Shipping 
<ul>
<li style="font-weight: 400;" aria-level="1">Free express shipping on all orders above 100 GBP, 200 NZD, 200 CAD, and 200 EUR.</li>
</ul>
<ul>
<li style="font-weight: 400;" aria-level="1">Any duties and taxes are itemised at the checkout – no additional costs.</li>
</ul>
Gift Cards
<ul>
<li style="font-weight: 400;" aria-level="1">Purchases of digital gift cards are not currently supported for international customers.</li>
</ul>
For additional information, email info@venroy.com.au