Refund policy

Returns & Refunds

We hope you'll love your purchases, but if something isn't right, we're happy to offer a refund or exchange.

To be eligible for a return, items must be received by Venroy within 14 days of delivery, in their original condition with all tags intact, unwashed and unworn.

Please submit your return via our Returns Portal. A pre-paid returns label will be issued at a flat rate of $12.00, charged when your return is processed. You're also welcome to use your own return label at your own cost.

Return postage is covered by Venroy only where an item is faulty. Returns for change of mind are at your own cost.

Exchanges

We offer exchanges on full-priced items submitted within 14 days of delivery. For in-demand styles, we recommend selecting "instant exchange" in the returns portal, which secures your new size straight away.

Important exceptions

  • Fragrance: returns and exchanges on fragrance cannot be accepted unless the product is faulty or defective.
  • Swimwear: please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns cannot be accepted once the film has been removed, or if the garment has been worn or soiled.
  • Eyewear: we are unable to accept returns or exchanges on Oliver Peoples eyewear.
  • Footwear: please try on all footwear on a soft carpeted surface. Returns cannot be accepted if the product is scuffed or the original shoe box is damaged.
  • Gift cards: non-redeemable for cash and not eligible for return.
  • Sale items: all sale items purchased online are final sale and cannot be returned, exchanged or refunded unless faulty.

For additional information, our Client Experience team is happy to help at info@venroy.com.au or on +61 489 264 632.