Shipping
Processing Times
Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.
Orders placed before 10:00 am are dispatched on the same business day, orders placed after this time will be dispatched the following business day.
During peak periods and sale orders will be subject to delays.
Sale Shipping and Delivery
During and following the sale, orders will be subject to delays due to the volume of orders received within this sales period. We apologise in advance for any inconvenience this may cause. Please allow an additional 5-10 business days for dispatch.
Once your order has been dispatched, the shipping delivery time is approximately 3-7 business days (longer if outside of the metropolitan area).
Australian Orders
Services DeliveryCost
Standard Shipping Nationwide excluding WA2–7 Business DaysFree Shipping
Express Shipping Nationwide excluding WA2-3 Business Days$12
DHL Express (Only applicable to Paradiso EDP)2-3 Business Days$20
Same Day DeliveryAvailable before 11:00 am AEST Monday to FridayFrom $15.00
3-hour DeliveryAvailable before 2:00 pm AEST Monday to FridayFrom $20.00
Click & Collect Pick up in-storeSame Day (between 10:00am and 4:00pm)Free
International Shipping2–5 Business DaysFree express shipping based on thresholds
Shipping and Same Day

Contact Us
If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.
Customer Care is available Monday to Friday between 9:30 am – 5:30 pm.
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Sometimes it’s easier to speak to someone. Please call anytime between business hours
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Any Questions
Need help? Please email us and we’ll get back to you shortly.
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Live Chat
Wanting an immediate response? We’re online and available 9.30am–6pm weekdays.