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Returns

Online Returns

  • We want you to be completely satisfied with your purchases; if for any reason you change your mind, we’re happy to refund all full-priced items.
  • To be eligible for a refund, returns must be received by Venroy within 30 days from delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.
  • We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart.
  • For additional information, please call us on +61 (2) 9331 1123 or email info@venroy.com.au

Return Instructions

  • Submit your order number and email to our Returns Portal.
  • Once you have submitted your return, please post your parcel to the address below; do not post your parcel before you receive approval on the return.
  • We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $12.00, which will be deducted from your refund at the time of processing.

Venroy Returns
C/O Plan A Logistics
9–14 Byrnes St
Botany, NSW, 2019
Australia

  • Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your refund, exchange, or store credit will be applied. We appreciate your patience.

Exchanges

  • We offer exchanges on returns of full-priced items submitted within 30 days. You can make exchanges via our Returns Portal.
  • Due to the fast sellout of items, we advise that you re-purchase your desired item as soon as convenient to ensure you don’t miss out. You can then send the original back for a traditional return and refund. We recommend this approach over a traditional exchange as we cannot guarantee that the stock you have requested will still be available at the time your exchange is received and processed.
  • We don’t cover the shipping cost for international exchanges. We will email you an invoice for the flat rate of $40AUD on the new exchange order at time of dispatch. This must be finalised before we ship your exchanged product.

Instant Exchanges

  • Instant exchanges ensure that you received your new order before your original order has been returned. Simply follow the steps through the returns portal, select instant exchange and you will be asked to enter your card information, and an exchange order will be created immediately.
  • A temporary cost of the new product will be placed on your card, however, no payment will be made. As soon as the product is in transit back to us, the hold will be removed. If an order is not returned within the 14-day return window, the total fee will be charged to your card.

Important Exceptions

  • Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.
  • Eyewear: Oliver Peoples eyewear.
  • Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.
Contact Us

If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.