Wait for us to approve the return. Please allow up to 24 working hours for us to review your order.
Once approved, please post your parcel to the address below; do not post your parcel before you receive approval on the return.
C/O Plan A Logistics
9–14 Byrnes St
Botany, NSW, 2019
Please note, local post services can take 5–7 business days to return your parcel. At that point of processing we will confirm its arrival, and your refund, exchange or store credit will be applied. We appreciate your patience.
We offer exchanges on returns of full-priced items submitted within 30 days. You can make exchanges via our Returns Portal.
Due to the fast sellout of items, we advise that you re-purchase your desired item as soon as convenient to ensure you don’t miss out. You can then send the original back for a traditional return and refund. We recommend this approach over a traditional exchange as we cannot guarantee that the stock you have requested will still be available at the time your exchange is received and processed.
We don’t cover the shipping cost for international exchanges. We will email you an invoice for the flat rate of $40AUD on the new exchange order at time of dispatch. This must be finalised before we ship your exchanged product.
Sale Items: Items included in the Lockdown sales are not eligible for a return, refund or exchange.
Swimwear: Women’s swim bottoms and one-piece swimsuits
Eyewear: Oliver Peoples eyewear.
Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.
If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.
Sometimes it’s easier to speak to someone. Please call anytime between business hours.
We acknowledge this country’s First Nations peoples and their ongoing strength in practising the world’s oldest living culture. We acknowledge the Traditional Owners of the lands and waters on which we live and work, and pay our respect to their Elders past, present and emerging.