FAQs

For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

The easiest way to find out is with our Size Chart, available on all online product listings. If you’re still unsure, or if you have any questions, please feel free to email us at info@venroy.com.au.

Once you’ve selected your preferred payment option and confirmed checkout you’ll be charged immediately. You’ll also receive an order confirmation email.

Don’t worry, it happens to the best of us. Click the ‘Forgot my password’ link below the login form, follow the prompts, and you’ll be back in no time.

We accept the following methods of payment:

AfterPay
Shop Pay
Visa
Mastercard
American Express
Paypal
Klarna

We offer Afterpay and Klarna.

No. Venroy clothing is available exclusively online through our website and in our physical stores located in Sydney, Brisbane and Melbourne, Australia.

All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia at a flat fee of $40 AUD.

If you do not live in Australia, please be aware of any import duties and taxes that may be charged on deliveries to your country. Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported. These charges depend on your country’s import legislation and will not be covered by Venroy.