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FAQs

Shopping

Is my credit card information secure?
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For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards.

How do I know what size I am?
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The easiest way to find out is with our Size Chart, available on all online product listings. If you’re still unsure, or if you have any questions, please feel free to email us at info@venroy.com.au.

How will I know you received my order and when will payment be deducted?
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Once you’ve selected your preferred payment option and confirmed checkout you’ll be charged immediately. You’ll also receive an order confirmation email.

I forgot my password. How do I access my account ?
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Don’t worry, it happens to the best of us. Click the ‘Forgot my password’ link below the login form, follow the prompts, and you’ll be back in no time.

How can I pay for things?
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We accept the following methods of payment:

AfterPay
Shop Pay
Visa
Mastercard
American Express
Paypal

Do you have any stockists?
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No. Venroy clothing is available exclusively online through our website and in our physical stores located in Sydney, Brisbane and Melbourne, Australia.

Garments

When will you restock an item that’s sold out?
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We produce all of our garments in limited runs. Generally, this means once a product is sold out it will not be replaced. However, we do replenish a core selection of styles each season. Please feel free to get in touch about any product at info@venroy.com.au.

How do I wash these clothes?
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Special fabrics require special care. Generally, we recommend gentle machine washing in cold water and hanging to air dry; machine drying will likely cause items to shrink. Precise care instructions are attached to each garment.

Contact Us

If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.