Lovers of Linen - Sultans of Swim
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Return Policy

CAN I RETURN AN ITEM I PURCHASED?

  • We want you looking your best, so it is not a problem if you would like to exchange a purchased item for a different size or style, as long as the item is in a resalable condition ( still has tags, unwashed, unworn ).
  • If you decide that you would prefer a full refund, this can also be arranged.
  • For Australian orders we offer free and easy returns.
  • For International orders we accept returns, however at this time we do not cover return shipping costs.

WHAT TO DO

  • Email info@venroy.com.au with the details of your order including order # and style / colour / size of your purchase. Please indicate the reason for your return, and If applicable, indicate the style, colour & size of your desired replacement item.
  • For Australian orders, you will receive a Resealable Satchel and Postage Paid Return Label in your order. These can be used in conjunction with Australia Post Red Post Boxes. Be sure to let us know via info@venroy.com.au if you don't get yours.
  • For International orders, at this time we do not cover return shipping costs.
  • Place items you wish to return in to a package or envelope and send to the returns address listed below. Include a copy of the original invoice and your returns email. Venroy is not responsible for lost shipments.

RETURN SHIPPING ADDRESS

Venroy Returns
C/O Williams Fashion Logistics
69-73 Gow St
Padstow, NSW 2211
02 8096 0380

MY ITEM IS DAMAGED/FAULTY

  • We ensure strict quality controls however if you receive an item that is faulty, we apologise. We will replace your item free of charge - As long as the garment hasn’t been misused and the care instructions have been followed. Claims must be made within 30 days of purchase date. Please email us at info@venroy.com.au

NEED MORE HELP?

  • Drop us a line on (+61) 2 9368 0350